How to Connect Your Appliances to Wifi and LG ThinQ

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How to connect your LG appliances with your home wifi and use LG ThinQ App to bring out optimum performance of your appliance.

What can I do with LG ThinQ App?

The LG ThinQ application will connect smart home appliances (Refrigerator, Washer, Dryer, Range, Styler and many more . )

How to Connect Wi-Fi Appliances to LG ThinQ App

Select your LG ThinQ Product

Select your smartphone OS

1 Download LG ThinQ App from Google Play First, download the android app from Google Play. Download LG ThinQ

How to Download LG ThinQ

From your HOME screen, select GOOGLE PLAY app to launch the Google's Play Store where you can download LG ThinQ

Search for LG ThinQ on the Play Store Choose the INSTALL button. Note: This app will download faster on a Wi-Fi connection. Once installed, select OPEN, follow the welcome prompts and select.

Agree to the permissions prompt by selecting ALLOW LG ThinQ to access your location, make calls and save images.

The app is now finally installed; the next step below is about how to start using the app. END 2 Register or Sign-in to LG ThinQ

You need to register or sign-in into LG ThinQ. If you have voice assistant products such as amazon echo or google assistant, it is highly recommended that you use the same login information.

Follow the steps in the slide below for LG ThinQ.

Sign-up using Google, Facebook, Amazon or create an account using your email and password. NOTE: This account is different from LG.com or LG community forum account.

Once you successfully sign-in, follow the prompts and agree to the terms and policy. Choose the + button to add your <> .END 3 Add your <> to LG ThinQ App

Note that 5 GHz networks may not be supported.

Ensure the appliance is located close to the router with no obstacles between them.

Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?><|\]".

Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

How to use Tag on Feature:

Turn on the NFC function on your mobile phone and turn the "READ/WRITE" and "P2P RECEIVING" to ON.
The NFC antenna position may vary depending on the device.

How to add your > to LG ThinQ

From LG ThinQ app, Choose the + button to add your television.

Select your TV from the list of products.

Press the HOME button on the remote control and launch "SETUP TV for Google Assistant" app on your TV.

Follow the setup guide on your TV to complete the TV registration.

NOTE: The TV will not be listed on the dashboard of your LG ThinQ app. This is normal.

Choose the + button to add your > .

Ensure there are no obstacles between your router and the appliance.

Select your > from the product list.

Does your > have a ThinQ logo?

Does your > have a Tag On logo?

If you have Tag On, follow the steps on how to use Tag On feature by selecting Location Guide from your mobile app.

Does your > have a Smart Diagnosis logo? Select "Location Guide" on your mobile app for more information.

Does your > have a touch screen? This step on the app may be confusing.

NOTE: Select NO if your appliance dashboard does not look like the picture on your mobile screen!

Follow the prompts on your LG ThinQ app, press and hold the Wi-Fi / Wi-Fi option button on your device as described on the app.

END

4 <> Cannot Connect to Wi-Fi?Check the stage for "Does your > have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance. If your dashboard does not look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

select No if you dont have this type of dashboard

1 Download LG ThinQ from App Store First, download the LG ThinQ app to your iOS device. Download LG ThinQ

How to Download LG ThinQ

From your HOME screen, select APP STORE app to launch the Apple's's app, then Search for LG ThinQ. Choose the GET button. Note: This app will download faster on a Wi-Fi connection. Once installed, select OPEN, follow the welcome prompts and select.

Agree to the permissions prompt by selecting ALLOW LG ThinQ to access your location, make calls and save images.

The app is now finally installed; the next step below is about how to start using the app. END 2 Register or Sign-in to LG ThinQ and Google Home

You need to register or sign-in into LG ThinQ. If you have voice assistant products such as amazon echo or google assistant, it is highly recommended that you use the same login information.

How to Register and Sign-in to LG ThinQ

Sign-up using Google, Facebook, Amazon or create an account using your email and password. NOTE: This account is different from LG.com or LG community forum account.

Fill in the required information such as your Date of Birth. Once you successfully sign-in, follow the prompts and agree to the terms and policy. Choose the + button to add your <> .END 3 Add your <> to LG ThinQ App

Note that 5 GHz networks may not be supported.

Ensure the appliance is located close to the router with no obstacles between them.

Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?><|\]".

Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

How to add your > to LG ThinQ

From LG ThinQ app, Choose the + button to add your television.

Select your TV from the list of products.

Press the HOME button on the remote control and launch "SETUP TV for Google Assistant" app on your TV.

Follow the setup guide on your TV to complete the TV registration.

NOTE: The TV will not be listed on the dashboard of your LG ThinQ app. This is normal.

Choose the + button to add your > .

Ensure there are no obstacles between your router and the appliance.

Select your > from the product list.

Does your > have a Tag On logo?

If you have Tag On, follow the steps on how to use Tag On feature by selecting Location Guide from your mobile app.

<> have a ThinQ logo?Does your > have a touch screen logo? This step on the app may be confusing.

NOTE: Select NO if your appliance dashboard does not look like the picture on your mobile screen!

Follow the prompts on your LG ThinQ app, press and hold the Wi-Fi / Wi-Fi option button on your device as described on the app.

Select "VERIFY CONNECTION" button after the WI-FI connection is completed.

END

4 <> cannot connect to Wi-Fi?Check the stage for "Does your > have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance. If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

select No if you dont have this type of dashboard

5 What is the password to the <> 's Internet?During the process to connect your <> to LG ThinQ. Your <> will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet. The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE . For example, if your Wi-Fi name is LG_SMART- > _AJ_ 56E4 , the password is 56E456E4

NOTE: You must repeat this 4 digit codes TWICE!

Compatible Models

The following device models with LG ThinQ logo are compatible.

APPLIANCE	MODEL
Washer	WT1901, WT7200, LUWM101, WM9500, WM9000, WM5000
Dryer	DLEX5000, DLGX5001, DLEY1901, DLGY1902, DLE7200, DLGX9501, DLEX9500, DLEX9000, DLGX9001, DLG7201
Refrigerator	LMXS30796, LMXC23796, LFXS30796, LFXS30766, LFXC24796, LMXS28676, LMXS28626, LFXS28566, LFXS28968, LSXS26396, LSXC22396, LSXC22486, LSXC22426, LSFXC2496, LSFXC2476, LNXS30866, LNXC23726, LNXC23766, LUPXS3186, LUPXC2386, LSSB2692, LSFXC2496, LSFXC2476*
Air Conditioner	LW8017, LW1217, LW1017, LP1417, ARNU4, ARNH4, LMAN7HVP, LMN9HVT, LMCN078HV, LCN8HV4, LDN7HV4, LCN7HV, LHN7HV, LVN0HV4, LVN0HV
Robot Vacuum Cleaner	CR3465, CR5765, CR3365*
Air Purifier	AM501*
Range/Oven	LUTD4919, LUTE4619, LSE4617, LSE4612, LSE4613, LSE4611, LSG4512, LSG4513, LSG4511, LUTG4519
Dishwasher	LUDP8997, LDT7797, LDP6797, LDT5665, LDP5665*
Styler	S3RFBN
TV	W8, G8, E8, C8, B8, B8S, SK95, SK85, SK81, SK80, UK75, UK69, UK67, UK65, UK64, UK63, LK62, LK61, LK59** (WebOS 4.0 operating system only)

Do you have Google Assistant or Amazon Echo?

Once your LG ThinQ app is properly setup, you need to download and setup your Google Home or Amazon Echo mobile app to connect to your voice assistance device.

Need to Contact Us

Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.

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